1. Introduction

Molawa Group (Pty) Ltd (Reg: 2018/090983/07), referred to as "we", "us", or "our", is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African legislation.

This policy explains how we collect, use, store, and share your personal information when you use our website, place orders, or interact with us.

2. Information We Collect

We may collect the following personal information:

Contact information: Name, email address, phone number, company name
Delivery information: Physical address for order delivery
Account information: Email and password when you create an account
Order information: Products purchased, order history, payment references
Communication records: Messages sent via our contact form or quote requests
Technical data: Browser type, IP address, pages visited (via cookies, with your consent)

3. How We Use Your Information

We use your personal information to:

Process and fulfil your orders
Send order confirmations, shipping updates, and invoices
Respond to your enquiries and quote requests
Manage your account
Improve our website and services
Comply with legal and regulatory obligations
Analyse site traffic and usage patterns (with your consent)

4. Legal Basis for Processing

Under POPIA, we process your information on the following grounds:

Consent: When you opt in to analytics cookies or marketing communications
Contract: When processing is necessary to fulfil an order you have placed
Legal obligation: When required by law (e.g., tax records, FICA)
Legitimate interest: When we have a reasonable business need that does not override your rights

5. Cookies

Our website uses cookies to enhance your browsing experience. We categorise cookies as follows:

Necessary cookies: Required for the website to function (e.g., cart, session). Always active.
Analytics cookies: Help us understand how visitors use the site (e.g., Google Analytics). Require your consent.
Marketing cookies: Used for advertising personalisation. Require your consent.

You can manage your cookie preferences at any time using the "Manage Cookies" link in the footer.

6. Payment Information

We do not store your payment card details. All payments are processed securely through our third-party payment provider, iKhokha. Your payment information is handled directly by iKhokha in accordance with their security standards and PCI DSS compliance.

7. Data Sharing

We may share your personal information with:

Delivery partners: To fulfil and deliver your orders
Payment processors: iKhokha, for secure payment processing
Email service providers: To send transactional emails (order confirmations, status updates)
Legal authorities: When required by law or to protect our legal rights

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encrypted connections (HTTPS), secure password hashing, and restricted access to personal data.

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Order records are retained for a minimum of 5 years for tax and compliance purposes.

10. Your Rights Under POPIA

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or outdated information
Request deletion of your personal information (subject to legal obligations)
Object to the processing of your personal information
Withdraw consent for optional processing (e.g., analytics cookies)
Lodge a complaint with the Information Regulator

11. Contact Us

For any questions about this privacy policy or to exercise your rights, contact us at:

Email: sales1@molawa.co.za
Phone: +27 83 263 5388
Address: Office 239, 2nd Floor, Cnr Helson & Newquay Rd, New Redruth, Alberton 1449

12. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Privacy Policy